Refund policy

COFFEE: Since coffee is a perishable product, and we offer the freshest roast to our customer, therefore we cannot accept returns, exchanges or refunds on all coffee purchased. (See Damages and Issues below)

MERCH: To be eligible for a return, your item must be in the same condition that you received it: unworn, unused and unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and pay for the return shipping cost.

*Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues:
Please inspect your order upon reception and contact us immediately (within 3 days of delivery) if the item is defective, damaged during shipment or if you receive the wrong item, so that we can evaluate the issue and make it right. 

MERCH Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You will have to pay for the shipping cost back to us. 

MERCH Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Shipping cost is not refundable. If approved, you’ll be automatically refunded (minus the shipping cost) on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at woffeecoffee@outlook.com.

 

Last updated: August 7, 2022